How can we help?
Find the right route for account, safety, privacy, subscription, and technical questions.
Effective: September 8, 2026 · Last reviewed: September 8, 2026 · Version 1.0Support in the app
Choose a topic in the app to send a request with the right context. Follow replies and request status in My support requests.
Open support in Petiosa · My support requests
If the app is not installed or you cannot sign in, use the email options below.
Contact support
Email support@petiosa.com. Include your username, device model, app version, and a concise description. Never send passwords, verification codes, payment-card data, or identity documents.
Subscription and purchase questions are prioritized. Resolution time depends on the issue and provider.
Choose a topic
Open a pre-addressed support email.
Privacy and safetyOpen a pre-addressed support email.
Posts and messagingOpen a pre-addressed support email.
Free adoptionOpen a pre-addressed support email.
Lost & foundOpen a pre-addressed support email.
Professional accountsOpen a pre-addressed support email.
SubscriptionsOpen a pre-addressed support email.
Technical issuesOpen a pre-addressed support email.
Privacy requests
Questions about personal data, access, correction, objection, or deletion should be sent to privacy@petiosa.com. Account deletion is also available through the account deletion page.
Report unsafe content
Use the in-app Report action on the relevant profile or content. Reports are private and reviewed under the Community Guidelines. For immediate danger, contact local emergency or animal-welfare authorities; Petiosa is not an emergency service.